Return Policy

Return Process

• The customer must provide an original invoice
• Products must have been purchased within the last 30 days
• Products returned are subject to inspection, must be new, in original packaging, and in a condition to be resold
• Refunds will be paid using same method of payment as original invoice or by cheque at the discretion of Bartle & Gibson
• Non-stock products are subject to manufacturer terms and conditions for return
• All returns are subject to a restocking fee of a minimum 25%
• Special order products are non-returnable

A. Return of special order, non-stock, discontinued material or large volume 

• The customer is responsible for and pay all delivery costs, howsoever and whensoever incurred, respecting any returned goods or materials, and supply the relevant invoice numbers on all such goods or materials.
• Large volume returns will be subject to a restocking fee

B. Return of defective or under warranty material

• The Customer will make all claims for shortages, defects, damages or errors in the shipment of goods and materials in writing within forty eight (48) hours of the Customer or the Customer’s agent (whichever occurs first) receiving such goods or materials and not assert any claim arising therefrom thereafter; and neither return nor cancel any order of goods and materials which Bartle and Gibson in its sole judgment deems to be non-stock items, obsolete, used or built-to-order.
• The customer must provide a clear explanation of the equipment’s defect.
• Bartle and Gibson does not assume responsibility for any damage to the goods and materials resulting from improper maintenance.
• The credit will be given according to the terms and conditions of the manufacturer. Depending on their policies, some products will be repaired or exchanged. Credit cannot be issued in these situations.